Digital concierge
Wi-Fi, breakfast, transfers, room service — instant answers in WhatsApp and Telegram.
AI concierge for hotels: guest replies and bookings 24/7.
The assistant answers about breakfast, transfers and house rules, checks availability in your PMS and replies in the guest’s language.
Start with one workflow and a measurable pilot.
WhatsAppCustomer · onlineCan we bring a dog and book an airport transfer?
Illustrative workflow. Sample data.
Where AI takes on routine work.
Start with one workflow, tested against your documents, conversations and rules.
Direct bookings
Availability and rates from your booking system, with a payment link for the guest.
Languages & reviews
Conversations in GE / EN / RU and a polite review request after check-out.
Tested on your actual work.
AI uses only your PMS data, so it won’t offer a booked room, and it follows your cancellation policy. Complaints go straight to reception.
We use enterprise APIs: your data is never used to train public models. If needed, we deploy inside your infrastructure — including GPU server supply.
Sources and integrations
Booking.comWhatsAppWe check access and compatibility before estimating the project.
What we measure
Response time and questions requiring reception
Compare with your baseline, including human review time.
What does AI do for a hotel, and what does it cost?
An AI concierge answers guests on WhatsApp, Instagram and your website around the clock and in the guest’s language: Georgian, English, Russian and others. It explains breakfast, transfers, parking and check-in rules, checks availability in your PMS (for example Opera, Cloudbeds, Bnovo or TravelLine) and takes direct bookings without platform commissions. After check-out it asks for a review. The assistant never offers an occupied room, follows your cancellation policy and passes complaints straight to reception. For hotels in Adjara and Tbilisi, the off-season is a good time to set it up before the next season. Implementing one workflow integrated with your system starts at 3,200 ₾, with platform and support from 550 ₾ a month. A pilot takes 2–4 weeks. We measure response time and how many questions needed reception.
FAQ
Practical questions.
Short answers on cost, timing, integrations and security. More detail in a free audit.
For example Opera, Cloudbeds, Bnovo, TravelLine — where an API exists. Checked before estimating.
Yes — early check-in or transfers, if your rules and system allow.
AI detects negative sentiment and hands the conversation to the duty manager, flagged.
Implementing ready tools starts at 3,200 ₾ ($1,200): a pilot on one workflow in 2–4 weeks on your real data. Custom development for your systems starts at 6,700 ₾ ($2,500), support from 550 ₾ a month. The audit is free and the pilot price is fixed before work begins.
Didn’t find your answer?
Ask us directly — we reply within one business day.
Take routine work off your team’s hands.
Choose what takes up the most time. We’ll explore how AI could improve the process.
- 1We reply via your chosen contact and clarify the workflow.
- 2We pick one task and agree pilot criteria.
- 3We prepare scope and an estimate.