First line from your knowledge base
Answers 24/7 in chat and email in three languages, citing the source. No answer — it hands over to an agent.
AI for support: no queue on the first line, complex cases to people.
The chatbot answers on WhatsApp, Telegram and your website from your knowledge base in three languages and hands complex cases to an agent with full context.
Start with one workflow and a measurable pilot.
GmailInbox · 1 newMy order is delayed. When will it arrive?
Illustrative workflow. Sample data.
Where AI takes on routine work.
Start with one workflow, tested against your documents, conversations and rules.
Order status and bookings in chat
Handles routine questions on WhatsApp and Telegram — order status, bookings, rescheduling — and passes the rest to an agent with a summary.
Agent copilot
A thread summary and a draft reply right in the helpdesk. The agent edits and sends.
QA on 100% of conversations
Scores every chat and call against your criteria and shows where customers are lost.
Tested on your actual work.
AI answers only from your documents. When information is missing it doesn’t guess — it hands over to an agent, and the customer doesn’t repeat themselves.
We use enterprise APIs: your data is never used to train public models. If needed, we deploy inside your infrastructure — including GPU server supply.
Sources and integrations
Zendesk
Intercom
Notion
WhatsApp
TelegramWe check access and compatibility before estimating the project.
What we measure
Response time · accuracy · escalation rate
Compare with your baseline, including human review time.
One role. Different workflows.
Order status & returns
Tracking answers from your system and returns processed by store policy.
Industry workflowsWhat does AI do for customer support, and what does it cost?
The chatbot answers customers on WhatsApp, Telegram and your website around the clock, in Georgian, English and Russian, using only your knowledge base: prices, delivery, order status and return rules. When the answer is not in the base or a customer is unhappy, the chat moves to an agent with the full history, so the customer does not repeat the question. For agents, the assistant drafts replies and routes tickets by topic in your helpdesk (for example Zendesk, Intercom or Jivo). It transcribes voice messages and replies in text. Implementing one workflow integrated with your system starts at 3,200 ₾, with platform and support from 550 ₾ a month. A pilot on real conversations takes 2–4 weeks. We measure response time, accuracy and the share of chats handed to an agent.
FAQ
Practical questions.
Short answers on cost, timing, integrations and security. More detail in a free audit.
We connect via API to Zendesk, Intercom, Usedesk, plus WhatsApp and Telegram. Access is checked before estimating.
Yes, voice notes can be transcribed and answered in text. We test quality on your examples.
Implementing ready tools starts at 3,200 ₾ ($1,200): a pilot on one workflow in 2–4 weeks on your real data. Custom development for your systems starts at 6,700 ₾ ($2,500), support from 550 ₾ a month. The audit is free and the pilot price is fixed before work begins.
We help build one from policies and past successful conversations, reviewed by your team.
A builder answers with preset buttons. We set up an AI assistant around your process: a knowledge base, helpdesk or CRM integration, hand-off rules and a pilot metric. If a builder is enough for you, we will say so at the audit.
Didn’t find your answer?
Ask us directly — we reply within one business day.
Take routine work off your team’s hands.
Choose what takes up the most time. We’ll explore how AI could improve the process.
- 1We reply via your chosen contact and clarify the workflow.
- 2We pick one task and agree pilot criteria.
- 3We prepare scope and an estimate.